Please note that our order processing time is:

* 1-5 business days under normal circumstances

* Up to 10 business days during peak periods, such as Christmas and Easter, and sale events.

Weekends and public holidays are excluded from our processing timeline. We appreciate your patience and understanding as we work to fulfill your order as quickly as possible.

Free Shipping locally:  VIC Postcodes 3195, 3196, 3197

Standard Shipping within Australia (Tasmania excluded) is a flat rate of AUD $11.95 - $20 (up to 5 kg). Tasmania & New Zealand - AUD $35 (up to 5 kg).

Express Shipping within Australia (Tasmania excluded) is available at a flat rate of AUD $15.98-$35 (up to 5 kg, depends on the weight).

We are proud to serve customers across Australia and New Zealand, helping local businesses, artisans, and creators bring their custom soap ideas to life. Whether you're in a bustling city or a quiet town, we ensure that our high-quality, personalized soaps reach you with care and precision.

Make your soaps stand out with a unique, custom logo! Whether you're creating personal gifts, launching a business, or adding a special touch to your products, we can embed your logo directly onto each soap bar.

With precision and care, we ensure that your design looks professional and impressive on every piece.

At Milo Soap, we strive to provide high-quality products. However, due to the nature of our products, we have a strict refund policy.

We do not accept returns or exchanges for:

- Unopened, opened, or used products (unless deemed faulty)
- Change of mind

You are responsible for:

- Selecting the correct scent and products
- Shipping costs incurred for returning products

Any refunds granted will be at the discretion of Milo Soap. Refunds will be issued within 5 business days of receiving returned items to your original payment method or as a store credit.

If you cancel your non-custom order before processing, a 10% restocking fee will apply.

If your parcel arrives damaged, please contact us immediately with:

- Images of the damaged parcel
- Your order number
- Any relevant details

By shopping with Milo Soap, you acknowledge that you have read and understood our refund policy.