Refund policy

Refund Policy

At Milo Soap, we strive to provide high-quality products. However, due to the nature of our products, we have a strict refund policy.

# Returns and Exchanges
We do not accept returns or exchanges for:

- Unopened, opened, or used products (unless deemed faulty)
- Change of mind

# Liability
You are responsible for:

- Selecting the correct scent and products
- Shipping costs incurred for returning products

# Refunds
Any refunds granted will be at the discretion of Milo Soap. Refunds will be issued within 5 business days of receiving returned items to your original payment method or as a store credit.

# Cancellations
If you cancel your non-custom order before processing, a 10% restocking fee will apply.

# Damaged Parcels
If your parcel arrives damaged, please contact us immediately with:

- Images of the damaged parcel
- Your order number
- Any relevant details

# Delivery Terms and Conditions

Please note that we are not responsible for parcels lost or undelivered by Australia Post. To ensure secure delivery, we recommend selecting tracked shipping options.

# Lost or Undelivered Parcels

In the event of lorst or undelivered parcels, customers must contact Australia Post directly to initiate a claims process. To facilitate this process, please have your parcel tracking number readily available.

#Contact Information

For assistance with lost or undelivered parcels, please contact Australia Post customer service. For any questions or concerns about your order, feel free to reach out to us.

By placing order and shopping with Milo Soap, you acknowledge that you have read and understood our refund policy.